Grant Books is committed to the protection of your privacy. We take your rights seriously and treat all the information you give us with care.
This privacy notice explains how and why we collect, store and use the personal data you give us, to ensure you stay informed and can be confident about providing us with your information. In choosing to share your personal information with us, you will be agreeing to our collection and use of your information as described in this policy. If you no longer want us to process your personal details you can ask us to stop at any time by contacting firstname.lastname@example.org
We use the information you share with us to:
For details of how we do this please see the full policy below. This policy was last updated on 29/05/2018.
Who are we? In this policy, whenever you see the words ‘we’, ‘us’, ‘our’, it refers to Grant Books. As a data controller we will only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (from 25 May 2018)/UK Data Protection Act and Privacy and Electronic Communication Regulations.
Our address is: Grant Books, The Coach House, New Road, Cutnall Green Droitwich, Worcestershire WR9 0PQ. United Kingdom
If you have any questions concerning your personal data please send these to email@example.com or by post to the above address.
What do we promise?
What are your rights? As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
If you have any cause for complaint about our use of your personal data, please contact us on firstname.lastname@example.org and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.
For further information about your rights, please contact the Information Commissioner's Office or your local Citizens' Advice Bureau.
What personal data do we collect and how? Depending upon your use of our website, and your interactions with us through email or phone calls, we may collect some or all of the following personal and non-personal data:
Please note our website may ask you for payment details, such as billing information or credit or debit card information, however all payments made via our website will go through a third party payment processor such as PayPal and as such, we will have no access to this data. A separate contractual relationship will be created between you and the payment processor on their terms and conditions and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.
When you provide us with payment details through a direct email, phone call or letter we shall retain these payment details for as long as the transaction requires it and no further than that. Your payment details will then be destroyed and you will need to supply them again for any further transactions.
How do you find out what personal data of yours we have You have the right to a copy of the information we hold about you and supplementary information. This is called a ‘subject access request’ and allows you to be aware of what data we process about you and under what legal basis. You can contact us in writing to our address (see above) or to email@example.com.
You will be asked to provide the following details:
We will also need you to provide proof of identity in the form of a current driver’s license, current passport, or birth certificate. If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it. If you are unable to submit the request yourself then someone else can place the request on your behalf. If you are making a request on behalf of someone else, please include proof of identity for yourself and the data subject. We also need a letter from the data subject authorising the request on their behalf.
This request is free of charge, however, we maintain the right to charge a reasonable fee when a request is manifestly unfounded or excessive, particularly if it is repetitive. This fee is based on the administrative cost of providing the information. In the case of excessive repetitive requests we have the right to refuse to respond.
Once we have all the information necessary to respond to your request we will provide the information within one month of receipt. This timeframe may be extended by up to two months if your request is particularly complex, in which case you will be notified within one month of receipt. If we have to write to you requesting further information the 'clock' stops until all the necessary documentation has been provided.
How do we keep your information secure? We only keep your personal data for as long as we need to in order to use it as described above and/or for as long as we have your permission to keep it. Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our website or provided directly by you.
How can you get in touch with us? If you need help or have any questions about this policy and your rights in regarding the processing of your personal information please contact:
Grant Books, The Coach House, New Road, Cutnall Green Droitwich, Worcestershire WR9 0PQ. United Kingdom
You can also email us on firstname.lastname@example.org or by calling +44 (0)1299 851 588
What to do if you’re not happy In the first instance, please talk to us directly so we can resolve any problem or query.
You also have the right to contact the Information Commissions Office (ICO) if you have any questions about Data Protection, or if you would like to make a complaint. You can contact them using their help line 0303 123 113 or at www.ico.org.uk.
For broader advice and guidance please contact the data protection regulator: The Information Commissioner Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 01625-545700 Fax: 01625 524510